» Motivation comes from making progress in meaningful work

» A mission-focused team tackling poorly understood problems may appear unproductive to outsiders

» It is everyone’s responsibility to act upon negative behaviour / thinking, but without assigning blame

» Even in the most controversial negotiations, the other party is just like you and aims to walk away happy

» To build trust, mutual respect and transparency are critical

» Becoming a product leader means letting go of the day-to-day product management

» Being good at your job means training others to be good at theirs

» Equip your team to make good choices without needing your input

» Developing people is the single most important part of your job